Our Services
Our experienced doctors take pride in the health care they deliver every day.
Convenient, Expert, Local Healthcare at Affordable Prices
After Hours
Outside our normal hours, our phones are diverted to the after-hours service, Hello Home Doctor, a fully accredited deputising service. Alternatively, our patients can phone the service directly on 134 100.
Walk in Appointments
We normally require people to make a booking but we can sometimes help if you walk into the medical centre. Priority is given to people who have made a booking.
Home Visits
If you are a regular patient and can’t travel to the medical centre, your GP may be able to visit you at your home. This is at the discretion of the GP.
Receiving and returning phone calls and electronic communications
All urgent phone communications are given to the practices’ Registered Nurses on duty to triage and follow up with the Medical Practitioner concerned. All non-urgent patient communication with our Practitioners is passed on by our reception team. All correspondence is triaged to ensure the information is given to the appropriate staff member or Independent Medical Practitioner in a timely manner.
Our services
Our experienced doctors take pride in the health care they deliver every day.
Finely tuned skills in an array of services in healthcare are on offer at our clinic, from general health to specialised services such as skin excisions and Mirena insertions and removals.
The following list highlights a selection of services available however the list is not exhaustive.
Please call our friendly staff if you required specific information on a service listed below or to make an enquiry about a service not listed.
Our Services
Our experienced doctors take pride in the health care they deliver every day. Finely tuned skills in an array of services in healthcare are on offer at our clinic, from general health to specialised services such as skin excisions and Mirena insertions and removals. The following list highlights a selection of services available however the list is not exhaustive. Please call our friendly staff if you required specific information on a service listed below or to make an enquiry about a service not listed.
General Health
Our doctors treat each individual as a unique case, listening to your concerns and finding the right health advice specific for your condition. From aches and pains, vaccinations, care plans and preventative health options to maximise your quality of life, our doctors are here for you.
Appointments
It is advisable to make an appointment; however, we do our best to assist all walk-in patients within a reasonable time. Standard appointments are 15mins, if you require a long appointment please request an appointment of 30mins. Emergencies and booked appointments have priority. Please be advised that fees may apply if appointments are missed without prior cancellation.
Online appointments are also available on our website or through the HotDoc app. HotDoc is available for download via Google Play and the Apple App store.
Skin Cancer Checks
Doctors use a number of tools and techniques to examine skin thoroughly, beyond what the naked eye can see. In addition to self-checking regularly you should have a professional skin check once a year. It is also important to get a professional skin check by a doctor if anything suspicious appears, in addition to having your annual skin check.
Childhood and Adult Vaccination
Immunisation remains the safest and most effective way to stop the spread of many of the world’s most infectious diseases. Immunisation is a simple, safe and highly effective way of protecting children and adults from harmful diseases before they come into contact with them.
We can provide childhood immunisation and assist in keeping your child’s immunisation status up to date with Medicare.
As an adult are you planning on travelling or do you need an immunisation for work or to prepare for the arrival of a new baby? We can provide a range of adult immunisations. Please book an appointment today to discuss this with your doctor.
Women & Men’s Health
Our doctors are available to discuss, advice and treat women’s and men’s health issues. Our doctors can provide important preventative screening including breast exams, pap smears and prostate exams
Chronic Disease Management
A chronic disease is one that has been (or is likely to be) present for six months or longer, for example, asthma, cancer, cardiovascular disease, diabetes, musculoskeletal conditions and stroke.
Our doctors can prepare management plans to coordinate the care and treatment of your illness.
Family Planning
Family planning covers a wide variety of issues. Whether you are planning a pregnancy, have fallen pregnant unexpectedly or are trying not to fall pregnant; our doctors can give you support, advice and treatment options. Our Doctors offer:
- Mirena IUD insertion and removal
- Implanon Insertion and removal
- Unplanned pregnancy advice
Mental Health
Mental Health is more than just mental illness. Poor mental health can prevent you from coping with the stresses of daily life, working productively and enjoying life to its fullest.
Have you noticed changes in your behaviour or feelings, weight or appetite? Do you have problems sleeping? You could be suffering from poor mental health, book an appointment today with one of our GP’s to discuss this.
Aboriginal & Torres Strait Islander Patients
To help ensure that Aboriginal and Torres Strait Islander people receive primary health care matched to their needs our doctors can assist with early detection, diagnosis and treatment for common conditions.
There are 3 health assessments available to different age groups to assist in their physical, psychological and social well being. Health Assessments are available to children under 15 years old, adults between 15 and 55 years old and patients aged 55 years and older.
Once a health assessment has been completed, patients are eligible for further support and treatment from practice nurses or allied health services.
The closing the gap program is available to patients who identify as Aboriginal and Torres Strait Islander living with, or at risk of, chronic disease. Once enrolled in the program, eligible patients will benefit from lower or no costs when purchasing PBS medications.
Book an appointment today with one of our doctors to find out how we can assist your healthcare needs
Ante-Natal & Maternity Shared Care
Are you expecting a new arrival soon?
Book an appointment today with one of our doctors. We can help organise health screening for you and your baby as well as organise your maternal care at either a public hospital or a private obstetrician. There are many aspects of ante-natal care and our doctors can help you through all stages and symptoms of your pregnancy.
Cosmetic Injectables
Anti-wrinkle injections can be used on frowns, crows feet and forehead lines. They can also strategically relax targeted muscles to slim the jawline and create an eyebrow lift.
Not only do anti-wrinkle injections address existing wrinkles they can help prevent new wrinkles developing. To book in for a cosmetic consultation, ring the surgery on 07 3354 1900.
Certificates
A sickness certificate can only be issued following a consultation with your doctor.
Insurance/ Employment/ Examinations/ Commercial Licenses
When you request an appointment at the clinic for insurance/employment examinations please request a double appointment. Please remember to fill out your part of the form and bring it along with you to the consultation along with a urine sample where possible.
Repeat Prescriptions, Referrals and Test Results
It is the policy of this clinic that all prescriptions, referrals or test results require an appointment. In some circumstances a script/referral may be written incurring a fee of $20..
In the event your result is urgent or you require any type of follow up, our Practice nurses will be in contact with you either via telephone or SMS.
Telephoning Your Doctor
The doctors will not receive telephone calls while seeing other patients as this call will be interrupting someone else’s consultation with the doctor, however, they will return your call. It would be preferable for you to make an appointment with your doctor to discuss your issues or needs. This gives the doctor the opportunity to concentrate on you exclusively. So, if they are seeing patients when you phone, they may need to return your call as soon as possible throughout the day. The reception staff may recommend to speak with a practice nurse whilst you wait for your doctor in the meantime.
Electronic Communication
You may email the clinic for general enquiries. Our emails are dealt with in a 24-hour time period during surgery hours. In certain circumstances we may communicate via email with you. In exchanging your information, you acknowledge that email is not recognised as a secure method of communication and we cannot guarantee the confidentiality of your information.
Managing Patient Health Information
Why do we collect, use, hold, store & share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g., staff training).
Your personal information may be stored at our practice in various forms.
These include electronic records; paper records (incoming or outgoing mail) including specialist letters and referrals; visual records (X-Rays, CT Scans etc.).
Our practice stores all personal information securely.
We securely store and protect your personal information by electronic format and in protected information systems. We use passwords, secure cabinets and draws to keep your information safe.
All staff and contractors are bound by confidentiality agreements.