Practice Information for Patients
Thank you for choosing the Brookside Family Clinic.
We offer patients with state-of-the-art equipment and medical staff with the complete and extensive training and experience within a comfortable environment.
Dr Lois Macfarlane- Monday to Friday
Dr Kerri Toland- Monday to Thursday
Dr Rushanthi Pereira- Tuesday to Thursday
Dr Imran Kajani- Monday, Tuesday, Thursday
Dr Marisa Rebula- Wednesday and Friday
Dr Boon (Simon) Chong- Monday to Friday
Dr Zelle Hodge- Tuesday and Thursday
All the doctors have satisfied the training requirements of the Royal Australian College of General Practitioners and are on the Vocational Register of General Practitioners, which means we have a commitment to general practice and to continuing medical education. At the Brookside Family Clinic we are very fortunate to have very experienced caring staff, with support from our Practice Nurses.
Allied Health Professionals
We have Healthy Lifestyles Australia visit a few times per month. Appointments can be arranged with them directly. Private fees apply for anyone not on a Chronic Disease Management Plan implemented by their doctor.
Please advise reception upon entering if you are having any of the following symptoms: Chest pain, difficulty breathing, bleeding, convulsions or vomiting.
Accident and Emergency
Telephone the clinic first and you will be advised of the appropriate action to take. If you require urgent medical attention please dial 000.
After Hours Service
The Clinic doctors, along with the assistance of Hello Home Doctor (134 100) and the local hospitals, (The Price Charles Hospital, Royal Brisbane and Women’s Hospital and The Qld Children’s Hospital) offer 7 days a week after hours service for your urgent medical needs.
Our patients are welcome at Toombul Family Clinic 8:30am-1pm on Saturdays. Phone 07 3266 1515. Fees may apply.
It is advisable to make an appointment; however, we do our best to assist all walk-in patients within a reasonable time. Standard appointments are 15mins, if you require a long appointment please request an appointment of 30mins. Emergencies and booked appointments have priority. Please be advised that fees may apply if appointments are missed without prior cancellation.
Online appointments are also available on our website or through the HotDoc app. HotDoc is available for download via Google Play and the Apple App store.
Vaccinations and immunisations
The entire range of childhood immunisations including the new Human Papillomavirus (HPV) and the Rotavirus vaccines are available on site. For the protection of your children, vaccination is highly recommended. Please check with our receptionists when you are making an appointment in regard to vaccines that the particular vaccine required is in stock.
Most childhood vaccines/immunisations are provided free of charge by the government, but some vaccines/immunisations you will need to purchase from your pharmacy via a private script obtained from your doctor.
A sickness certificate can only be issued following a consultation with your doctor.
Home Visits are available for Brookside Family Clinic’s patients by request. Please call the receptionist to discuss further options. All home visits are at the discretion of the doctor and may incur an out-of-pocket expense.
When you request an appointment at the clinic for insurance/employment examinations please request a double appointment. Please remember to fill out your part of the form and bring it along with you to the consultation along with a urine sample where possible.
Repeat Prescriptions, Referrals and Test Results
It is the policy of this clinic that all prescriptions, referrals or test results require an appointment. In some circumstances a script/referral may be written incurring a fee of $20..
In the event your result is urgent or you require any type of follow up, our Practice nurses will be in contact with you either via telephone or SMS.
Telephoning your Doctor
The doctors will not receive telephone calls while seeing other patients as this call will be interrupting someone else’s consultation with the doctor, however, they will return your call. It would be preferable for you to make an appointment with your doctor to discuss your issues or needs. This gives the doctor the opportunity to concentrate on you exclusively. So, if they are seeing patients when you phone, they may need to return your call as soon as possible throughout the day. The reception staff may recommend to speak with a practice nurse whilst you wait for your doctor in the meantime.
Brookside Family Clinic is a private billing practice.
Children under 16 are bulk billed. Patients with a Department of Veterans card also may incur a fee. Please confirm prior to your consultation.
For all others, payment is required at the time of consultation. The fees for a standard consultation vary from $75 (rebate of $39.10)
For a longer, more involved consultations including cervical screens, $120 may be charged (rebate of $75.75)
The fees above also apply to phone and telehealth consults. The Clinic accepts cash, cheque, Eftpos and credit cards as forms of payment. The Clinic does not accept Diners Club.
We offer for your convenience HIC Easyclaim. Please talk to our receptionist about this regarding the details we require to process your Medicare claims.
Should your doctor refer you to a specialist or for investigations, fees may apply.
To comply with the Privacy Amendment (Private Sector) Act 2000, all information collected is treated as “sensitive information”. All patient health records and information are handled and stored to protect the privacy of the patient.
You may email the clinic for general enquiries. Our emails are dealt with in a 24-hour time period during surgery hours. In certain circumstances we may communicate via email with you. In exchanging your information, you acknowledge that email is not recognised as a secure method of communication and we cannot guarantee the confidentiality of your information.
Managing Patient Health Information
Why do we collect, use, hold, store & share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g., staff training).
Your personal information may be stored at our practice in various forms.
These include electronic records; paper records (incoming or outgoing mail) including specialist letters and referrals; visual records (X-Rays, CT Scans etc.).
Our practice stores all personal information securely.
We securely store and protect your personal information by electronic format and in protected information systems. We use passwords, secure cabinets and draws to keep your information safe.
All staff and contractors are bound by confidentiality agreements.
Tetanus is a life-threatening disease characterised by muscular rigidity and agonising contractions of the body. It is caused by spores present in the soil and may be introduced into the body through cuts and abrasions. See your doctor for advice regarding contaminated wounds and maintenance of boosters every 10 years.
The clinic organises personal immunisation regimes for travel to anywhere in the world. There are many health issues to discuss when traveling to certain countries.
You are encouraged to advise your doctor at least 4 weeks before your departure date. Your doctor will then organise a vaccination program appropriate to your travel requirements. Mosquito repellants, and protective clothing should be discussed with your doctor.
A range of procedures are available including suturing wounds, surgical removal of skin cancers, sun-spots, warts, fatty lumps and cysts. Spray nitrogen freezing therapy is available for sun spots and some pre-malignant skin cancers. Plastering of certain fractures can be attended to. Please request a double booking for these procedures when making an appointment with the receptionists.
Maternity Care (Shared Care)
Patients without health insurance may choose “shared care”. This is where you see the hospital doctor at the beginning and end of your pregnancy, with your family doctor providing your monthly check-up. Brookside Family Clinic participates in this scheme.
Children and Babies
We have a change table for babies and a toy area.
Chronic Disease Management
This is an assessment performed by the nurse and the doctor to monitor and improve patients with chronic conditions. Referrals are then available to allied health providers for continuing treatment.
Cervical Screens, breast examinations, monitoring of blood pressure, cholesterol and sugar levels and prostrate examinations are recommended. Your birthday acts as a handy reminder. Also available ECG (for heart). Spirometry (lung function). Other services available are:
Palliative Care Mental Health Care Men’s Health
Women’s Health Sports Medicine Asthma
For cervical screening, immunisations/vaccinations, health assessments and other services are carried out on a regular basis. Patients are notified by post or SMS (where consent is provided). You are also placed on the National reminder system, unless stated otherwise.
Health Information Management
Medical records can be transferred to another practice by completing a Medical Records Transfer Form. This form must be signed by all persons above the age of 16.
In addition to English, some Doctors also speak Sinhalese and Urdu.
This service is provided at the clinic upon request prior to your consultation. Ph 1300 131 451. For the hearing impaired, we can also organise a NABS interpreter. These services are of no charge to the patient.
Your feedback is important to our Practice. Brookside Family Clinic, aims to provide you with the highest standard of care. We welcome your suggestions on how we can improve. We take your concerns, suggestions and complaints seriously. Please feel free to talk to your Doctor or ask to speak to our Practice Manager. If your complaint was unresolved, please contact the Health Rights Commissioner, GPO Box 3089, Brisbane, QLD, 4001.
In fulfilling our commitment to total family care, your suggestions and criticism are valued. Please feel welcome to talk to your doctor or receptionist.
Terry White Chemmart Pharmacy is located next door for your convenience.
QML Pathology is located within the shopping centre.
Disability parking is available.
Disability accessible bathrooms are available.