Our Policies
Our Policies
Contact with Doctors
Clinical telephone calls will be triaged by the nursing staff, where necessary calls will be referred to the Doctor. To minimise interruptions to consultations, you may be required to leave your contact numbers and a message, your doctor will return your call at their earliest convenience. In some instances a consultation with the doctor may still be necessary.
If you are experiencing chest pain, difficulty breathing, bleeding, convulsions or vomiting please inform our staff immediately.
Recall & Reminder Systems
Brookside Family Clinic adopts a pro-active, preventative approach to the maintenance of every patient’s health and wellbeing. Under the State & National Patient Reminder System, patient reminders & recalls for pap smears, immunisations, cervical and bowel cancer screenings, health assessments and other services are carried out on a regular basis.
You may be contacted by us via phone, text message or mail as part of our ongoing preventative health recall and reminder system. If you do not wish to be part of our clinics or the state or national reminder systems please advise our reception staff.
Medical Certificates, Results, Referrals & Prescriptions:
It is the policy of our practice that all results, repeat prescriptions medical certificates and referrals require an appointment. In some cases results may be given to you over the phone by our Practice Nurse at the discretion of your Doctor. If you are unable to come to the clinic for an appointment our Doctors may charge a small fee for any prescription or referral that needs to be written.
Arrival at the Clinic & Waiting Times
Please present to the reception desk when you arrive at the clinic and after you have finished
seeing your doctor.
We understand time is important to you, our reception team will try and advise all patients if
there are longer than usual waiting times. Please advise us upon arriving if you are concerned about
waiting times. If you have been waiting in the clinic for your appointment for longer than 30 minutes,
please advise reception. Our doctors strive to reduce waiting times where possible.
there are longer than usual waiting times. Please advise us upon arriving if you are concerned about
waiting times. If you have been waiting in the clinic for your appointment for longer than 30 minutes,
please advise reception. Our doctors strive to reduce waiting times where possible.